ABOUT THE OPPORTUNITY & RESPONSIBILITIES
As we are rapidly growing our IT team as we scale into new geographies and lean on technology for improved business operations we are in need of an additional IT Business Analyst. As a member of the IT team, the successful candidate will work closely with the users to ensure that the solution fully meets the needs of the client, and that all requirements are clearly understood, documented, and implemented through the initiation and development process.
Key responsibilities include:
Developing Business Requirements/Solutions (40% time)
Driving continuous process improvement initiatives to meet business needs
Define objectives and scope of business system
Working closely with multiple stakeholders to gather, analyze and define current business processes as well as requirements
Translating business requirements into detailed functional specifications.
Analyze complex business problems/requirements and determine an IT solution with managers and end-users
Develop use cases, process flows, and user stories to guide development teams.
Explore pricing and cost-benefit analysis of various business solutions
Ensuring requirements issues are tracked, reported and resolved in a timely manner
Stay up to date with user requirements and new strategies across the organization
Anticipate needs for future iteration based on business expansion
Project Implementation Support (40% time)
Supporting the Project Manager in delivering the project plan on time and on-budget
Assist in defining project scope, timelines, and deliverables.
Support change management and ensure smooth transition of new IT solutions.
Identify and resolve project issues; Engage with QA staff to ensure the solution meets the business requirements
Coordinate the development of documentation to enable implementation and turnover of the process of system
Effectively communicating plan, status, risks and issues to the stakeholder in a precise and timely manner
Supporting users’ participation in deployments and implementation activities,
Provide training and support to end-users on new systems and technologies.
Conduct post-project evaluation
Report on the system’s analysis rating as per business requirements.
Lead all User Acceptance Testing.
Document system processes and best practices for future reference.
Other Projects and duties as needed (20% time)
Engage fully with IT colleagues on development of new ideas, sharing understanding of users across the company
Proactively propose new systems for automation, efficiency
Develop and test new solutions/ideas that create a competitive advantage for the company.
Map user experience to ensure the best customer experience and journey
Stay up-to-date with industry trends to ensure the best solutions are available for Inkomoko
WHO WE ARE LOOKING FOR
At least 3 years experience working as a business analyst in fast paced environment
Experience with agile development, particularly SCRUM
Human Centered design experience strongly preferred for understanding customer journeys
Great communication skills with a variety of people, and adept at working with multiple stakeholders to drive outcomes
Experience with fintech preferred
Certification in project management preferred
Commitment to fixing the problem, not promoting one solution
Degree in computer science science, engineering, or project management preferred
Fluent in written and spoken English, plus at least one other East African language
WHAT YOU’LL GET
This role is inside a high-growth, mission-driven social enterprise. By joining Inkomoko, you’ll access:
Competitive salary, and potential Goal-based bonus
Incredible company culture, including deep investment in your learning and growth
Diverse colleagues and policies that show our commitment to equity and inclusion
Talented, passionate, and committed team of colleagues across the region
Ability to make a significant social impact to your community
Health insurance, staff savings, parental leave, sabbatical, and more benefits.
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