We are seeking an enthusiastic and competent IT Assistant to join our ICT Department.
Job Summary
The Information Technology (IT) Assistant is responsible for providing day to day technical support on all IT related issues including but not limited to networks, hardware and software maintenance, upgrades, troubleshooting, configuration and user training among others.
Responsibilities:
Configuration, deployment, setting up and management of workstations, laptops and peripheral equipment
Provide software/hardware and system troubleshooting support
Manage the installation and upgrade process of computer hardware and software as per organizational guidelines and industry best practice
Ensure the availability of the local IP PBX and troubleshoot any challenges identified
Create mailboxes for new staff members
Offer support by troubleshooting mail access errors and ERP and assist in resetting passwords when necessary
Raise Tickets on BTS for all ERP issues and follow-up on pending tickets with the ERP Support team
Proactively monitor the network ensuring downtimes are identified and resolved with little to no impact to the business
Troubleshoot network issues and escalate to the relevant ISP
Offer support by troubleshooting, cable, wireless and other network infrastructure as needed
Communicate any technological failure to all staff e.g. internet outage, email problem
Servicing and maintenance of IT hardware equipment
Liaise with the relevant department to ensure identified hardware faults are fully resolved/repaired in a timely
Ensure timely and cost-effective replacement of network, software and peripheral equipment
Maintaining inventory of IT equipment/asset register
Provide basic user training and dissemination of technological information and updates to all staff
Plan frequent user training sessions
Auto-configure endpoints patching and push updates from the online portal in case of failures, ensuring all computers are fully patched and scanned bi-monthly
Ensure all devices have a valid software license and keep an inventory of the license keys
Enforce the adaptation of organizational IT policies and escalate as necessary when challenges are encountered
Setup all users “desktop” and “my documents” folders to sync to network or cloud backup
Requirements
University degree in either Computer Science, Information Technology, Business Information technology, Information management)
At least two years of working experience in IT
Network Certifications will be an additional advantage – (Networking Essentials, N+), CompTIA A+ certification
Prior experience with IP PABX, ADC and Website management
Strong comprehension of ICT systems and technologies
Advanced knowledge on use of MS Office applications
Team player
Excellent communication and interpersonal skills
Unquestionable Integrity and strong ethical standards
Kindly send us your CV and COVER LETTER to recruitment@victoriacourts.co.ke by Friday 26th March 2021.
Apply via :
recruitment@victoriacourts.co.ke
