Information Technology: Systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.
Job Purpose
Tprovide first level user support across all IT Applications at both Branch and Head Office levels. In addition the Applications Analyst will monitor performance of IT Applications and escalate high impact issues tTeam Leader T24.
Key Responsibilities/Accountabilities
Provide first level support tall users at branch and Head Office
Provide first level support tall users at Head Office and branches
Log/report/escalate all application faults/incidents
Review fault/incident logs tascertain and address all system related issues
Ensure all faults/incidents are resolved within agreed SLAs and escalate all high priority incidents tthe Team Leader T24.
Provide after-hours support in line with Service Level Agreements tensure customer satisfaction
Installation, support and maintenance of Application systems
Installation, support and maintenance of application systems as directed by the Team Leader T24
Conduct periodic checks on the installed application systems and produce reports as directed
Perform housekeeping/maintenance activities on Applications as directed
Participate in project implementation as assigned as directed by the Team Leader T24.
Monitor all Applications tensure high availability of service.
Conduct periodic checks tensure high availability of all application systems
Identify shortcomings on the bank’s application systems and provide solutions timprove or rectify them according tbusiness requirements
Participate in all Disaster Recovery Testing and Simulation activities
Adherence tthe bank’s Information Security standards and risk management
Carry out risk assessment on installed application systems and ensure that noted gaps raised and addressed timely
Maintain adequate Information Security controls according tthe Group standards. This includes (but not limited to):
Password configurations/administration (refer tLAM policy)
Privileged User and activities Reviews
Patching
Logical Access Controls (communication mechanisms)
Preferred Qualification and Experience
First Degree in Information Technology or Computer Sciences
At least three years’ experience in any of the following areas: IT security, Infrastructure, Technical, support, Systems Administration,
Applications support, Electronic Banking/Channels Support, Programming, Database Administration, Systems Analysis
Knowledge/Technical Skills/Expertise
Must have working knowledge of the bank’s Core systems
Must have working knowledge of systems management, development and implementation methods and applications Support.
Certification/Active Membership of a professional organization would be an added advantage
Banking/financial industry experience would be an added advantage
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