Details:
JOB SUMMARY
Langata Hospital Limited is seeking to hire an experienced System Administrator who will be responsible for managing Information technology, computer systems, Controlling and evaluating IT electronic data operations and manage IT staff.
JOB RESPONSIBILITIES
Provides IT supports, training, and orientation for new technology users.
Offers troubleshooting, support, and repair when IT equipment or networks malfunction.
Provides phone, live chat or in-person support depending on the organizations scope.
Asks directed questions regarding equipment and networks to assess IT issues.
Follows scripts to provide effective and well-tested support.
Walk clients/ staff through solutions to solve problems .Demonstrates great customer service skills, listens carefully, and exercises patience.
Documents daily tasks. Training, and support sessions to inform the department and organization better regarding IT support needs.
Maintains records of hardware and software inventory.
Assists with maintaining information security through controlled hardware or software installation and staff education.
Follows emergency plans for equipments, power or security failures when necessary and ensures data security.
Maintain essential IT operations including operating systems, security tools, applications, servers, email systems, laptops, desktops, software and hardware.
Work with a team of installation, network, security, and support specialists.
Handle business-critical IT tasks and system that provide commercial advantage in a global marketplace.
Enable faster and smarter business processes and implement analytics for meaningful insights.
Partner with internal and external partners to communicate project status, activities and achievements.
Perform server administration tasks including user/group administration, security permissions, group policies, print services, even log warnings and errors and resource monitoring.
Perform routine/scheduled audits of the systems, including all backup.
Maintain internal infrastructure requirements including laptop and desktop computers ,servers,routers,switches,firewalls,printers ,phones ,security updates: support internet,intranet,LAN,WAN’S and network segments.
REQUIRED QUALIFICATION
Diploma or Higher Diploma in Computer Science or closely related field from a recognized institution.
At least Experience of 2 years in the same field
Experience in Network configuration and troubleshooting.
Knowledge of database environment.
Demonstrate analytical thinking and quick problem solution skills.
Experience with Help desk solutions will be an added advantage.
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