About the Opportunity
The Investment Operations Associate at Inkomoko plays a crucial role in ensuring the smooth functioning of the lending process, supporting the lending team, and providing excellent customer service to borrowers.
The following are some of the key responsibilities of an Investment Operations Associate are;
Responsibilities
LOAN PROCESSING & CLIENT SERVICING (20%)
Verify the loan applications and documentation
Ensure compliance with the lending policies and regulations
Prepare loan files for review by the lending team
Respond & resolve customer inquiries,
Maintain a positive relationships with borrowers
DATA ENTRY & RECORD-KEEPING (45%)
Enter accurate data into loan management systems
Maintain loan records
Update borrower information
Organize and maintaining loan documents
Ensure loan documents are filed correctly and can be accessed easily when needed
Maintain accurate and up-to-date records of loan applications, processing, and disbursement
REPORTING & COMPLIANCE (25%)
Generate reports on loan applications, processing times, and other key performance metrics to assist in decision-making by the lending team
Ensure compliance with lending policies, regulations, and procedures
Communicate any issues to the lending team.
PROCESS IMPROVEMENT & COORDINATION (10%)
Identify areas for process improvement and advise the team
Recommend changes to improve the efficiency and effectiveness of the lending process
Coordinate with other departments within the organization to ensure smooth functioning of the lending process
Minimum Qualifications
Investment Operations Associate will be a trusted partner and basic qualifications Include:
A University degree in Finance or other related field
Must speak fluent English and Swahili
Experience in loan management, microfinance, capital leases, and access to finance for Micro and Small businesses is STRONGLY preferred
Prior experience dealing with customers/debt in a lending environment
Prior experience in Loan management system software
Very strong attention to details and good follow through
Comfort with the civil court system, and previous experience in litigation preferred
Unrelenting perseverance, personal integrity, and critical thinking skills
At least 2 years of work experience in relevant or applicable field
Must be able to legally work in Kenya
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