Job Details
Assisting in carrying out investigation of allocated consumer complaints and prepare investigation reports;
Collecting evidence for allocated cases;
Assisting in gathering intelligence on any consumer infractions in the market;
Participating in allocated consumer awareness activities;
Initiating the development of advocacy initiatives for policy change;
Assisting in carrying out specific market inquiries;
Implementing the consumer protection guidelines;
Following up on the implementation of approved product information and safety standards;
Implementing policies and quality management procedures to enable the department function effectively;
Carrying out consumer awareness surveys and develop a framework to monitor compliance and impact.
Qualifications
Bachelor’s Degree in any of the following disciplines: – Economics, Law, Business Administration, or equivalent qualifications from a recognized institution;
Proficiency in computer applications;
Good Communication skills
Interpersonal skills;
Analytical skills
Fulfilled the requirements of Chapter Six of the Constitution.
Requirements of Chapter Six of the Constitution of Kenya
Shortlisted candidates will be required to obtain and submit copies of clearance certificates from the following Agencies during the interview:
Kenya Revenue Authority
Higher Education Loans Board
Ethics and Anti-Corruption Commission.
Directorate of Criminal Investigations
Credit Reference Bureau authorized by the Central Bank of Kenya
