Complex Employee Relations Management
Address and resolve high-level and complex employee relations issues, including sensitive complaints, disputes, and grievances.
Lead thorough and impartial investigations into serious employee complaints, including harassment, discrimination, and misconduct, documenting findings, and recommending appropriate actions.
Provide strategic advice to senior management on complex employee relations matters, including performance management, disciplinary actions, and legal compliance.
Policy Development and Strategy Implementation
Lead the development and refinement of employee relations policies and procedures, ensuring alignment with best practices and legal requirements across all operating markets.
Develop and implement strategies to improve employee relations and foster a positive organizational culture.
Regularly review and update policies and procedures to reflect changes in laws, regulations, and organizational needs.
Leadership and Mentorship
As SME provide guidance, coaching and training to other members of the People team, sharing expertise and best practices.
Design and deliver advanced training programs for managers on complex employee relations issues, legal compliance, and effective conflict resolution techniques.
Legal and Regulatory Compliance
Oversee compliance with employment laws, regulations, and industry standards across all operating markets, ensuring that all ER practices and procedures meet legal requirements.
Identify potential risks related to employee relations issues and develop proactive measures to mitigate these risks.
Reporting and Analysis
Analyse trends and data related to employee relations issues to identify root causes, track resolution effectiveness, and recommend improvements.
Generate detailed reports for senior management on employee relations trends, key issues, and strategic initiatives.
Employee Engagement and Communication
Develop and implement initiatives to enhance employee engagement, satisfaction, and retention.
Act as a liaison between employees and management, facilitating effective communication and ensuring that employee voices are heard.
Labour Relations
Lead Labour Relations at M-KOPA, including the design and implementation of HR policies and procedures aligned with business plans and company objectives.
Support the process of negotiating collective agreements as applicable and interpret related labour legislations.
Develop and maintain positive relationships with labour unions and negotiate Collective Bargaining Agreements (CBAs) in collaboration with senior management as applicable.
Qualifications And Experience
Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field. A Master’s degree or HR certification is preferred.
Minimum of 5 years of progressive experience in a specialist role heavily focused on employee relations and/or employment law work.
Strong background and understanding of employment laws, labour relations, and HR best practices across Africa.
Demonstrated experience in conducting workplace investigations and resolving complex employee relations issues.
Knowledge, Skills, And Abilities
Advanced conflict resolution and mediation skills.
Strong strategic thinking and problem-solving abilities.
In-depth knowledge of employment laws, regulations, and HR best practices across multiple African countries.
Excellent communication and interpersonal skills, with the ability to interact with all levels of the organization.
Proven ability to manage multiple priorities and coach employees.
Proficiency with Microsoft Office applications and HR software systems.
Ability to read, write, speak and understand English at a business level.
Experience in stakeholder engagement, negotiations, and strategic IR management.
Ability to work in an unstructured environment, both independently and as part of a team.
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