Trip logistics, coordination and execution
Liaison with our headquarters office in Toronto who are responsible for all pre-trip coordination and post-trip reengagement
Communicate all necessary details to operations team in both Kenya and Tanzania
Facilitate briefings to all facilitators before beginning trip experience, and updating them of any changes that occur once trip execution has started
Ensure high attention to detail for all trips requests and needs
Oversee the logistics related to our trips and coordinate those details with staff and vendors with the assistance of a management team
Identify areas for savings and efficiencies by maximizing our resources and vendor relationships
Risk Management
Provide immediate support and guidance to facilitators to ensure the health and safety of trip participants
Problem-solve escalated issues
Ensure the Trips Standard Operating Procedures and East Africa Risk Management guidelines are adhered to by the East African team, fly-in facilitators, and all trip partners
Ensure high standard of service and safety to participants including lodging, transportation, meals and volunteer experience
Partial responsibility for 24 hour East Africa emergency phone
Program Management
Responsible for management of logistics and operations related to preparation and execution of ME to WE programming in East Africa
Responsible for communication of logistics, including transportation, programming, bookings, accommodation, inventory, build site tasks, etc.
Itinerary creation for Youth and Corporate & Family trips and customization based on client needs
Work on an integrated basis with a variety of departments.
Synthesize best practices and areas for growth within the coordination team- work with Directors table to ensure challenges are met with solutions
Team Management
Provide leadership, and logistical support to the East Africa trips team and fly-in facilitators who lead the trip experience
Provide problem solving and logistical support to staff
Ensure the support of executive team members, and all other staff visitors to East Africa
Client Experience
Create a holistic educational experience that makes participants on trip feel safe, comfortable and connected to the idea of travel with purpose
Problem-solve and support staff with escalated issues
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