PURPOSE OF THE JOB
Job holder is responsible for ensuring that claims are accurately assessed and/or adjusted, processed and paid in accordance with company regulations and departmental standards of services whilst maintaining cordial customer service at all times.
MAIN DUTIES AND RESPONSIBILITIES
Claims Management
Requesting for claims information, verifying, and updating on specific claim file Assigning to service provider’s i.e., motor assessors, investigators, adjustors for claims as company guidelines.
Reviewing and updating claims estimates based on information received within set timelines
Checking the underwriting file / policy document to determine scope of cover/charges that are eligible for reimbursement
Initiating subrogation recoveries from third parties.
Pursuance of recoveries i.e., excess of loss & facultative: Maintain an active register to fully recover what is due to the company
Forwarding Risk improvement recommendation to underwriting unit-based loss adjustment report and loss experience of a portfolio.
Customer Service Role
Attending to clients queries and resolving them or escalating higher level if beyond position limits
Preparation of claims requisition vouchers and following up to ensure that payments are made to clients.
Timely dispatch of claims correspondences to the respective recipients
Any other duty assigned from time to time.
KNOWLEDGE, SKILLS AND EXPERIENCE
Minimum Academic Qualifications
A Bachelor’s degree in Business related course
Professional Qualifications
Diploma in Insurance IIK
Skills and Attributes
Analytical Skill and keen in details
Interpersonal and Communication skills
Good knowledge of insurance principles
Highest level of personal and professional integrity
Ability to work well under pressure in a fast-paced work environment
Experience
Three (3) years relevant working experience in a similar role
go to method of application »
Applications with a detailed CV, indicating the preferred location and telephone contacts with names and addresses of three referees should be emailed to hr@paciskenya.com not later than 15th January 2021.
Apply via :
hr@paciskenya.com
