Brief Description
Reporting to the Infrastructure Planning & Capacity Management Team Lead the position holder will be responsible for the planning, design, implementation of business support IT infrastructure including data centers, operating systems, servers, storage, SAN, backups, public Cloud (AWS, Azure, OCI, GCP), collocation and collaboration systems. He/she will develop and provide corresponding project documentation for handover to support team. Moreover He/ She will be responsible in monitoring capacities for all the infrastructure, provide monthly reports and recommendation on how to optimize storage, cloud, and Compute resources.
Responsibilities
Formulates and agrees with an appropriate Service Level Management / Service Level Agreements / Operational Level Agreement structure across Technical and Supplier domains
Organizes and maintains the regular Service Level review processes with Technology stakeholders and Service Providers
Analyze statistics and compile accurate reports using data lake through available automation tools (RPA / Power BI / Remedy)
Interfaces with Safaricom Risk Management Team on site access management to ensure site security is adhered to
Provide accurate and timely SLM Reports for reviews in line with business requirements
Negotiates and agrees with both the Customer and Service Provider any Service Level Requirements for any proposed new / developing services
Development and analysis of relevant management reports on various key aspects of the section’s responsibilities
Regular updates on outages and track Partner Performance
Documentation of processes to drive the Network Operations functions
Cost Management
QUALIFICATIONS
Qualifications
Degree in Electrical & Electronics / Telecommunications / Computer Science or Information Technology
CCNA certification/CCNP certification
Data Analytics
Good knowledge of ITIL 4 Framework
A minimum of 2 years’ experience in Telecommunications
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