Key Responsibilities:
IT Infrastructure and Capacity Planning
Recommends the direction for LAN/WAN, internet, wireless, and remote access services.
Works with client teams to gather requirements. Analyses and documents requirements.
Determines requirements impact on existing architecture, work processes and systems.
Determines infrastructure systems specifications, input/output processes and working parameters for hardware/software compatibility.
Adheres to policies, processes and standards.
Deployment and Management of IT Infrastructure
Deploys and reviews new, modified or enhanced system hardware and software components or services.
Installs, configures and maintains system hardware and software components.
Maintains local internet, remote access, VPNs, and connectivity protocols.
Implements and manages security infrastructure (including firewalls) on both enterprise networks and user end points to guarantee secure work environments.
Assesses service performance risks and assists development of contingency plans.
Researches, analyzes and implements software or hardware changes to rectify any issues.
Cybersecurity Management
Monitors the legal and regulatory environment for developments.
Recommends required changes to IT policies and procedures.
Consults with other business and technical staff on potential business impacts of proposed changes to the security environment.
Works closely with IT and development teams to design secure infrastructure solutions and applications, facilitating the implementation of protective and mitigating controls.
Manages the implementation of the cybersecurity programs aimed at identification, management and remediation of threats to improve the cybersecurity posture.
Assesses potential items of risk and opportunities of vulnerability in the network and on information technology infrastructure and applications.
Reviews risk assessments, analyzes the effectiveness of IT control activities, and reports on them with actionable recommendations
Telecom Systems Management:
Configures and maintains routers, switches and hubs for the enterprises network
Design, implement and manage voice network configurations (including IP telephony and VoIP)
Deploys and reviews new telecommunications components and services to ensure they meet client expectations
Analyzes and resolves issues related to facilities bandwidth requirements, capacity planning, and analyzes system interdependencies
May develop and implement strategies to identify future client and technology bandwidth and capacity needs
Leads site specific disaster recovery plans.
Implements security procedures.
FCAPS Management (Fault, Configuration, Accounting Performance, and Security):
Monitors network/ telecommunications activity and logs problems.
Reviews facilities bandwidth requirements and system interdependencies.
Adjusts bandwidth on routine basis and provides input to capacity planning activities.
Assesses network performance to ensure that it meets the present and future needs of the business.
Customer Support:
Provides support for connectivity or related network/ communication issues for the user community.
Provides documentation, training, and guidance for IT clients.
Provides responsive support for problems found during normal working hours as well as outside normal working hours.
Vendor Management:
Works with vendors to resolve network/telecom problems.
Monitors services provided by vendors to ensure service levels meet requirements.
Evaluates vendor solutions to ensure compliance with requirements and cost-effectiveness.
Notifies management when contract requirements are not being met.
Research/Evaluation:
Conducts technical research on network/telecommunications upgrades and components to determine feasibility, cost, time required, and compatibility with current system.
Develops and maintains metrics around the system and institutes a process for continuous improvement.
KNOWLEDGE/QUALIFICATIONS FOR THE ROLE
Bachelor’s Degree in Computer Science, Information Technology, Electrical and Electronic Engineer or other related specialized training, or equivalent work experience.
Technical certification in one or more IT disciplines or technology. E.g. Microsoft Certified Systems Engineer. Cisco Certifications (CISSP and CCDP), ITIL, ISO/IEC 27000, NIST Information Security Standards.
PCI-DSS compliance
Minimum 6 years’ experience in a similar role with advanced network, cloud and/or systems related vendor certifications.
At least 3 years’ work experience in design and operation of enterprise IT networks
Possesses advanced knowledge of enterprise systems and cloud expertise – Azure, Amazon Web Services, MS Servers, Active Directory, DNS, DHCP, O365 and enterprise security applications coupled with a high ability to quickly learn new technologies.
In-depth working experience with performance and status monitoring systems and protocols – SNMP, WMI, NetFlow.
Comprehensive understanding of networking technologies and related infrastructure.
Exceptional analytic and troubleshooting skills for solving problems.
Understands how emerging technologies and service providers can be utilized to improve existing systems and/or increase operational efficiency.
Experience designing and implementing security solutions.
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