JOB PROFILE
We think differently and have built a culture where individual skills and personalities can thriveWe are seeking a dynamic IT Support Assistant to provide IT support within the IT department and to all our users throughout the firm and its affiliates.
The primary focus will be in computer operations, user and desktop support (hardware and software), helpdesk, and data management.
The role will report to a Deputy IT Manager.
Roles and responsibilities:
Troubleshooting, diagnosing problems, implementing corrective action procedures within prescribed guidelines and/or escalating to other IT team members as appropriate.
Providing updates to the supervisor on status of projects or technical issuesThe selected individual is one able to exercise judgment and creativity in selecting and applying procedures correctly.
Installing and configuring computer systems.
Installing and configuring computer hardware, software, systems, networks, printers and scanners.
Testing new technology.
Replacing equipment as necessary.
Logging customer/employee queries.
Automating repetitive tasks.
Monitoring and configuring computer systems and networks.
Providing technical support across the company (this may be in person/over the phone or through a remote connection)
Responding in a timely manner to service issues and requests.
Developing and maintaining IT documentation, processes and procedures.
The role will be based in Nairobi, Kenya
Experience and Personal Qualities
Appropriate IT degree from a recognised institution
Experience in Microsoft products.
Hardware and Network troubleshooting.
The following personal qualities are preferred:
Good time management, well organised with the ability to prioritise.
Hard working and extremely proactive.
Commitment to team-work.
Curious and innovative mind.
Unquestionable character
