Type of Contract: Consultancy Contract 9-12 Months
Direct Supervisor: IB Nairobi Head of Mission
Functional Supervisor: ICT Director ESAF
Region: East and Southern Africa (ESAF)
Mission of the position:
The ICT Support Specialist is responsible for IO ESAF international Branch Office, supporting users with Microsoft cloud services, Network and connectivity support and related ICT administrative works in IB Nairobi office.
In cooperation with the Regional ICT Director/Advisor, the ICT support specialist is mainly responsible for the smooth running of cloud based SOS business apps ensuring users get maximum benefits from them.
Key performance areas and main responsibilities:
Manage and Troubleshoot ICT Infrastructure
Install and configure computer hardware operating systems and applications
Monitor and maintain Network systems and End User Devices
Engaged with staff or clients through a series of actions, either face-to-face or over virtual platform, to support, set up systems or resolve issues
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Troubleshoot various Office 365 issues including connectivity and mobility
Support the roll-out of cloud based applications and services
Support Co-workers
New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
Providing end-user support for all workstations, laptop/desktop based hardware, applications and services
consulting and educate end users in system requirements and design solutions
New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
Liaise and manage service provides
Liaise with service providers and vendors to make sure service quality up to the agreed standard (ISP, maintenance etc.)
Planning and Budgeting
Special Authority of the Co-worker:
Administrative access to all computers via MS Intune.
Access to the rooms where the network cabinets reside.
Requirements
Educational background:
BSc degree in Computer Sciences
Certified in networking and Security (CCNA)
Certified in Microsoft (MCSE/MCSA or equivalent).
Technical competencies:
Advanced Knowledge in Microsoft windows server and client operating systems
Basic knowledge in software defined (SD) networking such as Cisco Meraki.
Hands on experience on Microsoft Office 365 services
Hands on Experience on Microsoft Azure Cloud infrastructure
Hands on Experience on Microsoft Intune and Enterprise Mobility Suit
Management competencies:
Experience to create Annual ICT plan and monitoring ICT budget expenditures
Solid experience in ICT hardware and software acquisition and management
Professional communications skills
Work experience:
Relevant four years and above ICT experience
We offer
The opportunity to work in one of the largest International Non-Profit Organisations on Child Care, in a position with a varied scope of tasks and responsibilities directly impacting on the development of the organisation in achieving its strategic goals
To contribute to our meaningful mission: “We build families for children in need, we help them shape their own futures and we share in the development of their communities
