Brief Description
Job Purpose Statement: Organize, conduct & evaluate training & development programmes to enhance organizational and individual performance of operational personnel and commercial customers.
Detailed Description
Design and Inflight Service training programs in compliance with Industry standards, Organizational needs and staff development needs.
Organize training logistics including preparation of learning material and venue arrangements
Conduct training needs assessment to Identify training and development needs
Deliver training programs in areas of Inflight Service and other relevant staff development courses in accordance with the approved syllabi/curriculum
Prepare, administer, mark examinations, and communicate results
Prepare reports on all trainings conducted to enable continuous evaluation of training
Issue certificates to qualified participants
Prepare and submit accurate and complete training records within the stipulated time
Review training materials to reflect company standards, regulatory requirements and applicable industry standards.
Maintain competency, qualification and where required certified in the subject matter required to deliver
Act as internal consultant in subject matter areas and support in driving organization change
Participate in the development and sharing of annual training calendar in liaison with relevant managers
Create a learning culture by always engaging learners and their managers.
Collect participants feedback on delivered learning solutions and ensure regular evolution training
Monitor and evaluate implementation of the trainings to ensure effective transfer of skills and identify further training needs to continuously improve performance (Level3).
Support in the development, monitoring and implementation of e-learning in subject matter areas.
Deliver commercial training programs to contribute to the achievement of revenue generation.
Conduct service checks for crew in accordance with OME
Job Requirements
Bachelor’s Degree/Diploma
Excellent communication, interpersonal and presentation skills
Leading self
Instructional design and delivery skills
Motivational skills
Three (3) years of relevant experience as purser.
Additional Details
Analytical skills with good judgement
Interpersonal understanding
Self confidence
Ability to work under pressure
Self- control
Leadership skills
Strong work ethics
Teamwork and cooperation
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