Job Details
Coordinate and prioritize advanced ICT support service and advice as required across the institute.
Support Microsoft Dynamics NAV application and configure SQL server.
Configure and test ICT equipment and networks, including hardware, peripherals, and software and ensure efficient performance and appropriate default settings.
Monitor performance of and to diagnose and resolve most network infrastructure, software and hardware faults, and perform a range of maintenance repairs and upgrades.
Work with the team in the delivery of projects and support as required including ICT security and efficient use of resources including purchase of appropriate equipment.
Advise on, co-ordinate, and monitor Health and Safety and audit checks including electrical testing, warranties, licenses and risk assessments.
Support and develop the system recovery processes to minimize the risk and impact of a serious disaster and threats to continuity (including co-ordination of appropriate backup regime and virus protection.
Assist in strategic business and financial planning to ensure ICT service meets the Institute’s strategic vision.
Undertake available training opportunities and demonstrate a commitment to continuous development.
Perform maintenance of serves to minimize breakdowns and interruptions to users.
Reset,add,delete users in Google apps and Active Directory for efficiency of operations.
Monitor internet connectivity for the entire institute and report and liaise with providers to ensure there is at least 90% uptime internet connectivity.
Create user manuals for new applications introduced to educate the user on how to use the application.
Qualifications
Minimum level of academic qualification, skills and knowledge required to perform effectively in the role:
Bachelor’s Degree in Computer science or Information Technology or Business Information technology.
Minimum level of personal and professional experience required to perform effectively in the role:
a) CISCO
b) Microsoft Servers
Minimum months or years of experience required to have to be appointed to the position
Minimum of one(1) year of relevant work experience
Key Performance Indicators
Ability to support users (Record time spent in solving issues)
Ensuring that all branches have the required equipment to operate and have minimal down time.
Level of User Satisfaction
Helpdesk response time.
Knowledge And Experience & Required
Bachelor’s Degree in Computer science or Information Technology or Business Information technology.
