We are looking for people who share our passion for technology and our vision for global impact.
Your Role
As an ICT Support Technician you will be expected to offer support and maintain our information technology systems and networks. You will perform both technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems.
What You Will Do
Institute protocols for the use of IT across departments and projects
Troubleshooting networks related issues across KOKO facilities, suggesting best practices to continuously improve network experience
Maintain and update asset registers and conduct periodic audits
Managing positive relationships with our technical support providers and vendors
Development and conducting of company wide device maintenance schedule
Install and configure software and hardware (printers, scanners etc)
Perform troubleshooting, repairs and data restoration
Respond to ICT Helpdesk service requests
Providing technical assistance for questions and problems
Act as link between end users and higher level support
Collaborate with other professionals to maintain standards and functionality
What You Will Bring to KOKO
Have a minimum of BSc in information technology or computer science
At Least 2 years experience in IT support roles.
Experience and expertise with G-suite / Google apps is a must
Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience.
Certification (CompTIA Network+, CompTIA Security+ etc) is a plus
Understanding of TCP/IP protocols and LAN/WAN configuration
Ability to troubleshoot and repair issues
Strong communication and interpersonal skills
Excellent organizational and coordination abilities
Critical thinker and problem-solver
KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!
Apply via :
jobs.lever.co
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