Key Responsibilities
Implement help desk tools / solutions in line with user requirements and develop necessary measures to prevent frequently occurring outages.
Maintains incident /problem records, consolidate the same and prepare reports to support CDSC management in the decision making process.
Manage desktop and configuration and ensure that employees with necessary authority/requirement are provided access to certain in line with CDSC IT policies, procedures and standards.
Resolve end user issues related to hardware, network and communication systems and refer serious challenges/problems to superiors and obtain the necessary feedback on how to approach or solve critical issues.
Provide training to users for applications.
Initiate awareness on efficient and effective working ways for end users and on how end users can secure their systems.
Enforce end user security measures such as password policies and provide training and initiate awareness on the same.
ICT Procurement
Library Management
Knowledge, Skills, Qualifications and Experience required for this Role
At least a bachelor’s degree in Information technology
At least 1-2 years relevant experience
Excellent knowledge of PC/LAN operating systems, Microsoft Windows, corporate
ICT security and viral protection systems.
Knowledge of web design and Microsoft windows network administration
Competencies required for this Role
Sound knowledge of wide variety of application systems
Ability to work with a diverse group of people
Strong interpersonal and communication skills
Good planning, organizational and analytical skills
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