Role Summary
The role of the ICT Support Associate is to offer Leve-1 ICT support and to assist with the implementation and maintenance of ICT infrastructure at the school.
Key Responsibilities:
Logging and resolution of ICT requests and escalating in a timely manner.
Assist in the implementation and support of all ICT initiatives and information systems.
Assist in the implementation of ICT policies and design of Standard Operation Procedures.
Ensure timely installation, configuration, and maintenance of ICT hardware, software, and network equipment.
Assist in the implementation of information security-related best practices for all ICT services available at AKES units in Kenya.
Assist schools in identifying and quantifying ICT needs with guidance from central office IT.
Maintain updated inventory records for ICT hardware, software, and network equipment within the cluster.
Ensure regular updates to operating systems, anti-malware solutions, and other systems for all computers.
Ensure preventive maintenance and service of ICT equipment on a quarterly basis.
Ensure timely troubleshooting and repair of faulty ICT equipment; liaise with respective departments and external service providers for resolution of technical issues.
Provide technical training to the users of ICT services as and when required.
The requirements
Qualifications and skills:
Bachelor’s degree in Information Technology, Computer Science or related field.
Relevant ICT certifications would be an added advantage.
2-3 years of experience in ICT support roles, preferably in educational institutions.
Apply via :
krb-xjobs.brassring.com
