Your Role
You will be expected to maintain our information technology systems, hardware and networks, and perform both technical and administrative tasks to ensure functionality and efficiency of ICT systems.
What you will do
Coordinate ICT Operations across KOKO offices in Kenya.
Provide technical support and assistance to internal users, responding promptly to IT support requests and resolving issues effectively
Continuously evaluate and improve IT operations processes and procedures, identifying areas for optimization and implementing changes as necessary.
Collaborate with IT vendors and service providers, to ensure that services are delivered according to agreed-upon service level agreements (SLAs)
Maintain and manage country ICT inventory of both hardware and software in the asset register.
Ensure the security and integrity of IT systems by enforcing policies and procedures.
Monitor and troubleshoot hardware and network issues and ensure prompt resolution.
Collaborate with the Global IT team to standardize and improve infrastructure and IT operations.
Provide technical support or training for systems and networks
Act as link between end users and higher level support
Install and configure software and hardware (printers, scanners etc)
Monitor system and network performance
Perform troubleshooting, repairs and data restoration
Performance maintenance activities (e.g. backups)
Maintain licenses and upgrade schedules for the Country ICT
What you will bring to KOKO
Have a minimum of BSc in a relevant field e.g information technology or computer science
Experience with ITIL, Agile, or other IT best practices is an advantage
Experience and expertise with Google Workspace is an advantage.
Certification (CompTIA Network+, CompTIA Security+ ) is an advantage
3+ Years proven experience as IT coordinator or similar role
Experience in network management and help desk support
Solid knowledge of IT systems and applications
Understanding of TCP/IP protocols and LAN/WAN configuration
Strong communication and interpersonal skills
Great attention to detail
Excellent communication, organizational and coordination abilities
Critical thinker and problem-solver
Apply via :
jobs.lever.co
