Responsibilities
Monitor Systems and infrastructure to ensure high availability of their services.
Identify user needs report them to the ICT Manager.
Sets up and configures desktops computers, and peripherals.
Test Systems, devices, and applications before they are deployed to users.
Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalates to the other technical resources as appropriate.
Administer user accounts in all Sacco systems
Provide Helpdesk reports to the ICT Manager monthly
Provide basic user support for all staff across the branches
Provide weekly helpdesk reports to ICT Manager
To provide first line ICT technical support; answering support queries via phone, email and in person.
Support users in the use of computer equipment, ICT Systems, and another Office applications.
Installing and configuring computer hardware operating systems and applications
Repairing/upgrading PC hardware and software, including scheduled maintenance
Routine hardware and software preventive maintenance.
Accurately diagnosing and resolving ICT related issues.
Running of end of day, end of month or end of year procedures in the ERP System.
Oversee all ICT projects at the Sacco from time to time
Manage and maintain relationships with all technology vendors at the Sacco
Liaison officer with SHOFCO in management and maintenance of an effective ICT department at the Sacco
Maintain scheduled back-ups as per ICT policy
Any other duties assigned from time to time.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Essential skills and Key Attributes
Hands-on experience in networking, routing, and switching.
Must be conversant with common operating systems and database administration.
Experience with active directory administration.
Practical knowledge/working and administration in the current Microsoft server and Linux operating systems DBMS such as SQL and Oracle.
Practical knowledge and experience working with Microsoft Dynamics 365 Business Central ERP system is preferred
Qualifications
A Bachelor’s degree in computer science or a related ICT field
A diploma in an IT-related field will be added advantage.
Proven 3 years related work experience preferably with deposit-taking Sacco
Professional certification in ICT fields (Cisco, CISM, CISA, or similar certification) will be an added advantage
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We are an equal opportunity employer and value diversity in our organization, all interested applicants should send their applications together with a detailed Cover letter and CV to recruitment@shininghopeforcommunities.org with a clear subject line “JOB TITLE”. Female candidates are highly encouraged to apply. Only shortlisted candidates will be contacted. Applications should reach us no later than 8th July 2024.
Apply via :
recruitment@shininghopeforcommunities.org
