Job Summary: To work under the supervision of the information Systems Manager in USAMRD-K
Job Responsibilities
Helpdesk support: Identify, document, research, resolve and track technical problems pertaining to infrastructure and applications. Field email and phonerequests for technical product support from users. Perform troubleshooting; determine best methods of resolution. Confirmation of the resolutions with the users
Systems administration: Administration of desktops and servers including backup systems and tape management processes.
Proactively monitor serverapplications for performance problems, security threats and operational failure.
Networking: Monitor network health and availability. Take proactive actions to ensure the smooth running of the network. Troubleshoot, take corrective actions and resolve network issues. Monitor and maintain network switches. Perform network cabling extensions and drop installations including terminations.
Intranet & webpage administration: IIS and Apache web server setup to execute PHP and HTML pages. Develop front and back end web applications.
Important Skills
Working knowledge of TCP/IP standards and related services (DHCP, DNS, WINS).
Working knowledge of ADS, Exchange 2010, WSUS
Working knowledge of VMware platform, ESXi, VSphere.
Good knowledge and experience of programming languages (PHP, HTML, JAVA, C++).
Good knowledge of desktop and business applications (MS Office, MS Dynamics).
General knowledge on database applications and practices (SQL).
Knowledge and experience in network CATS, 6 cabling and termination.
Qualifications
The candidate should possess:
A degree in Computer Science or Information technology from a recognized University.
At least 3 years of practical work experience in a busy IT environment.
CompTIA A+ Security+ , CCNA, MCSA and other relevant Industry Certifications
Must have Certificate of good conduct
Must have KRA Certificate of Tax compliance
Must have clearance Certificate from HELB
Must have credit reference Bureau certificate
Key Competencies
High level of integrity, motivation and commitment to work and honesty.
An understanding of confidentiality issue and the use of discretion.
Strong personal management skills including experience in multi-cultural environment.
Ability to analyze problems and provide systematic solutions in line with established policies/procedures.
Good team player with excellent interpersonal communication skills.
Strong attention to detail and high level of organization.
Ability to adapt quickly to change and maintain flexibility in working additional and varied work hours with minimal advance notice.
