Key Responsibilities:
Develop ICTs strategies, plans and policies for the project
Specify and provide technology to meet the project needs
Provide user training of ICT resources and ensuring the security of ICT systems.
Responsible for the design, coordination and implementation of the monitoring and evaluation, research, and learning framework of the Project.
Develop a systematic monitoring framework to improve the qualitative and quantitative evidence gathered by the Project
Provide technical assistance particularly in relation to monitoring, reporting and governance issues.
Design and establish internal databases and files for CBO
Provide technical advice to CBO clients when necessary.
Performs 2nd level desktop troubleshooting in conjunction with the Help Desk.
Oversee software distribution updates, scripting, testing and support.
Coordinate with other organizational units on issues that affect desktop administration and configuration.
Plan, schedule, and co-ordinates the work of the project team
Provide full range of technical assistance in the area of ICT administration and support.
Acts as problem escalation point for staff at lower levels
Generates workload and performance reports on a regular basis.
Act as the client contact point for ICT services
Ensure that quality assurance procedures are implemented.
Ensures that all requests are logged and tracked with minimum delay
Perform other duties as assigned
Qualifications/special skills
A 1st Level Degree in Information Science or equivalent is required. A minimum of 4 years of experience in Information science or related field is required. Familiarity with UN recruitment processes is desirable but not a must. Experience with Oracle PeopleSoft software is required Excellent communication and interpersonal skills, with a proven ability to work in a multicultural and diverse environment is required. Proficiency in Information Technology tools is required.
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