WHAT YOU WILL DO
As An ICT Intern you will be Providing 1st level support and solutions to day to day technical issues and challenges. Sensitize users on important routines in ICT.
YOUR KEY RESPONSIBILITIES:
Provide on call 1st level technical support to Staff, Faculty and Students as raised in the Ticket management system and related channels used for support requests such as telephone extensions. Unresolved issues to be escalated to supervisor where necessary. Document technical Problems and Solutions on the knowledgebase system as guided by supervisor
Provide on call 1st level support to Faculty and Students on the available academics systems. Unresolved issues to be escalated to supervisor where necessary
Setup new user accounts for staff, students and faculty as instructed by the responsible office or supervisor
Prepare weekly reports to document status and progress of activities/tasks. Report should also include completed tasks. Set meaningful quarter and yearly objectives as guided by the department objectives.
Maintain a positive and professional relationship among affiliate companies to leverage on the synergies available related to professional work
Any other duties as assigned by the supervisor
Minimum requirements:
Education and Experience:
Minimum Bachelors in I.T / Computer Science or any other related in that field
Certification in CCNA, N+ , A+ or related certificates will be added advantage
Extensive knowledge of ICT Industry and current trends
Key Skills and Personal Attributes
Excellent Communication skills
Ability to solve technical problems or provide guidance on the appropriate solution
Ability to work under minimum supervision
Attention to details
Eager to learn
Time conscious
An absolute commitment to upholding the College Values. In particular, commitment:
To prioritize the needs of Faculty, Staff & Students
To act with integrity, authenticity & respect at all times
To secure continuous improvement and excellence
Closing Date: 22nd August2023
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