Duties & Responsibilities
Provide basic support on software and hardware (trouble shooting) in liaison with the MIS Officer and ensure all calls are logged.
Install or assist in installation of hardware and peripheral components such as monitors, keyboards, printers and disk drives on user’s premises.
Respond to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
Instruct users on equipment, software and information usage and management.
Ensure anti-virus updates are made to all Desktop Computers & laptops in Nairobi.
Install and ensure that all PC are loaded with CARE standard software and maintain standard configuration as stipulated in Care Somalia IT Policy.
Provide ad-hoc direct user support where possible and escalate to next support level if need be.
Assist the MIS officer in running and managing the help-desk services.
Assist in conducting computer software training program for the CO as may be requested by the MIS Officer and Training Officer (Ensure staff are familiar with standard CARE software)
Assist the MIS officer in conducting ad-hoc user training as may be requested by users.
Carry out periodic preventive maintenance on all IT equipment in Nairobi office.
Update the list of IT equipment in Nairobi office.
Assist the Assistant MIS officer in dealing and following up equipment repairs and services with external vendors.
Uphold and ensure the MIS standards and policy are adhered to at all times.
Requirements
University degree in information & technology from a reputable University, having graduated in the last one (1) year.
Other professional certifications in ICT an added advantage.
Atleast three (3) months work experience.
Exposure to ICT environment preferred.
ICT Intern
