Key Responsibilities
User Support
Provide first line support to internal customers, assisting them with hardware, software, network and communications problems by phone, email, and desk side support
Ensure all support calls and service requests are logged and administered using the appropriate service desk software and working to any agreed Service Level Agreement
Ensure support calls are escalated to the appropriate member of the internal/external team (MSI or service provider), using the agreed escalation procedures
Provide user support to staff in remote offices, making site visits when required
Follow- up on user issues raised to ensure resolution and closure.
Assist with the administration of staff joining, leaving, or moving within the organization in relation to the creation of user accounts, password creation, email accounts and security access
ICT Services, Systems, and Infrastructure
Assist with the installation of new hardware & software as required for new users or network / systems upgrades
Assist with the maintenance of the ICT asset register, ensuring all assets are accurately recorded in the
register, and responsibility forms dully filled.
Assist with the administration, maintenance and provision of the organizations mobile working and telephone services
Assist with the creation and maintenance of all documentation relating ICT
Services and procedures
Assist with the testing of ICT equipment to differentiate operational devices from those that should be disposed.
Business Solutions
Aid in planning and organizing of training sessions in sensitizing Staff within the organization
Assist with and contribute to the ongoing administration and development of the ICT infrastructure
Aid in the administration and verification of data backups
Maintain a list of hardware issues on ICT equipment for liaison with service providers on resolution
Miscellaneous
Contribute to team meetings and play an active role in the development of the service delivered by the team
Comply with, and actively support, all the organizations policies and procedures, and those relating to the delivery of ICT services and information security
Actively engage in personal development within the role, and to pursue appropriate qualifications/training as agreed
Provide reasonable availability for any out of hours activities as required by the role
Qualifications:
Have graduated with a Diploma or a bachelor’s degree or Diploma in Computer Science or related field
He/she needs to have knowledge of Microsoft Office productivity tools, windows operating system,
Knowledge of enterprise networking LAN, WAN designs and network monitoring systems
Skills:
Strong verbal and written communication
Excellent analytical and problem-solving skills
Strong work Ethic and attention to detail
Ability to adapt well in a multicultural environment
The suitable candidate will demonstrate willingness and ability to learn, and experience end to end
applications testing, training and remote / end user support.
Suitable and qualified internal candidates should email one document combining an application letter and CV to pd@mariestopes.or.ke on or before 23rd June 2023 The subject of the email should read ICT Intern Applications will be reviewed on a rolling basis. Do not attach certificates and testimonials. Marie Stopes Kenya is an equal opportunity employer and does not ask for fees at any stage of the recruitment process. Successful candidates must abide by MSI’s Antifraud & Bribery Policy and Safeguarding Policy, including protection of children and vulnerable adults. Only shortlisted candidates will be contacted.
Apply via :
pd@mariestopes.or.ke
