Job Summary
The Digital Skills Training Coach works as member of the Regional Digital Skills Project for Eastern and Southern Africa region based in Kenya Nairobi. She/he is responsible for managing regional Digital Skills training to improve digital literacy of Member Associations of the region. The Digital Skills Training Coach is expected to deliver training on productivity tools, Windows operating system components and standard Business applications, furthermore she/he will lead virtual based training sessions and certification services.
Key Performance Areas and Main Responsibilities:
Work closely with the regional ICT and HROD and Member Associations to perform training need assessment with in the region
Conduct skill verification assessment to assign the correct certification module to co-worker based on the level of skills
Develop, and implement a virtual training program after thoroughly analysing training need assessment
Design, implement and manage virtual trainings schedules.
Integrate best practices in training schedules and procedures and issues.
Conduct face to face or virtual Digital Skills trainings and respond to any queries from trainees
Plan, conduct, manage and report remotely managed virtual Digital Skills trainings
Maintain, update and report Digital Skills trainees register per MA and functions
Attend conferences, seminars, and meetings related to Digital Skills trainings
Work closely with trainees to make sure training and certification programs are conducted as per the guidelines and try to resolve queries and issues of trainees
Engage with Digital Skills team to make improvements in the training programs by developing and evaluating the training manuals and methods for each training
Conduct Digital Skills certification exams in accordance with the standards set by the exam provider
Monitor the effectiveness of the training program by frequently evaluating the performance of the trainings
Troubleshoot and resolve issues related Microsoft Windows operating system, Microsoft Office application and Microsoft Productivity tools.
Knowledge, skills, qualifications, abilities and behavioral competences:
BSc degree in Computer Sciences/ Information Technology/Information Systems
Certified in Microsoft (MCSE/MCSA or equivalent) is a must
ICDL Certified trainer is a must
Advanced knowledge in Microsoft windows client operating systems
Advanced knowledge in Microsoft office products
Hands on experience on Microsoft Office 365 services
Proven experience in conducting training on Microsoft office, Microsoft Client operating systems and productivity tools
Proven experience managing ICT trainings
Willing to Certify new technology trainings in short possible time
Excellent verbal and written English language skills. French/Spanish is a plus.
Relevant three years of experience in ICT training
Certified Trainer for Microsoft Office Application and Office 365 Applications
Certified Trainer for Microsoft Operating systems
We offer
A diverse range of interesting tasks in a leading INGO multicultural working environment
As a responsible employer we provide a range of training schemes and encourage educational enhancement
A salary that will be commensurate with experience and qualifications
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