Join Us!
Do you believe that every child deserves the same quality of education no matter where they live, or who their parents are?
Do you think that we need innovation in education?
Do you want to challenge the status quo?
Then join us!
Bridge is now the largest education organization in Africa and one of the fastest growing social enterprises in the world. We are looking for passionate, dedicated and energetic people to join our rapidly growing organization.
If you believe in our mission and are looking for a fast-past, always changing working environment with room to grow and learn, we are looking for you!
About the Role:
The IT Department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop and mobile support to all business users.
The department is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision throughout the business.
The Communication Assistant, will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement and efficient operation of IT functions while ensuring that lines of communications with Academies are open and working.
Roles & Responsibilities
The role holder will work collaboratively within the IT Team to achieve the following:
Provide first point of IT Support contact for all Bridge staff, covering all Mobile lines, software, smartphones and tablets, as well as any associated peripherals.
Assist with troubleshooting and reporting on mobile line related issues as first level of contact and where relevant feedback with relevant managers on course of action to remedy faulty situations.
Assist in maintaining proper inventory by ensuring that all reconciliation on asset registers are done within 7 days of confirmed changes. Including weekly reports on status and utilization of airtime.
Assist in the compilation and maintenance of an accurate inventory of academy related hardware and ensuring that records are kept up-to-date within the service desk system.
Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers or partner organizations as required.
Manage service desk tickets, planning and prioritizing according to stipulated staff and vendor SLA systematically to minimize backlog and ensure operational efficiency.
Expedite problem/ issue resolution on mobile and smartphone related tickets, notifying or forwarding to the relevant suppliers/managers in a timely manner.
Work with colleagues to monitor performance of Bridge Academy communication systems, ensuring that issues are appropriately detected, reported, escalated and resolved.
Assist with other operations administrative function including leave and payment tracking
Professional Attributes
Must be highly driven, organized and a great team player
Excellent communication (both verbal and written) skills
Planning and organizing skills
Able to operate with minimal supervision
Able to manage time effectively and set priorities appropriately
Troubleshoot issues in all our academies as assigned by supervisor
Essential Requirements
Working technical knowledge of current protocols, operating systems and standards
Software and hardware troubleshooting
Windows desktop (7/8/10) experience
Microsoft Office 2010/2013 support
Active Directory administration
Experience working and training on a variety of IT subjects and applications
First degree in Information Technology with 1-3 years’ experience
