PURPOSE:
The incumbent shall be responsible for the installation, configuration, upgrading, administration, development customization and monitoring of business applications. They shall also customize existing programs to meet user requirements; be responsible for system analysis and developments and to provide system, support and conduct user training.
PRIMARY RESPONSIBILITIES:
Manage incident resolution time within the SLA target including technical operations, workarounds and changes implementation, and executing service requests, including on-call duties(ITSM);
Rectify System bugs as per priority requirements in the SLA documents;
Customize existing programs to meet user requirements (including coming up with new reports;
Work with Internal IT team, vendors and 3rd parties to ensure technical service level compliance for services. Patch management and deployments;
Develop and monitor systems to align them to user requirements;
Work directly with the Database Administrators to review the database backups and archiving of data to ensure they are adequate and reliable;
Generation of best practices and process improvements, ideas to improve efficiency in Systems used by the business and providing technical advice on evaluation of new applications;
Design access control mechanisms and privileges to the enterprise applications;
Integrate business systems within the CIC Group systems;
Test the business continuity plan for the application systems;
Prepare deliverables to support timely development and deployment of solutions such as application guides, test cases and test plans;
Translate software requirements into workable, quality programming code as well as maintain and develop programs for use in business using various database and software tools;
Generation of ideas to improve efficiency in software and applications used by the business;
Responsible for the communication of major incidents and ensuring the delivery of the reports to senior stakeholders and
Any other duties as may be assigned from time to time.
Education
Bachelor’s degree in ICT or in a related field
Professional Qualifications
ITIL certification
Academic, Professional and Technical Competencies Required:
Essential Knowledge/Skills and Experience Required:
Minimum of four (4) years’ relevant experience
Experience in applications development, which includes system customization and report designs
Experience in programing languages preferably C/AL, AL or Oracle PLSQL
Experience in RDMS preferably MS SQL Server or Oracle
Good analytical skills
Problem solving skills
Desirable knowledge/skills and Experience Required:
Knowledge in Microsoft Dynamics NAV 2016 or Dynamics 365 Business Central will be an added advantage
Excellent interpersonal skills
Technical competence in insurance
Excellent communication and presentation skills
Apply via :
cic.co.ke
