The position is based in Nairobi.
Overall Purpose of the Position: Support HR Service Delivery and partner with other business functions to achieve operational excellence and business growth.
Specification
Employee Services:
Establish and maintain employees services log
Coordinate staff transport
Process owner of all Employee Services-related processes and standard operating procedures and service level agreements (SLAs)
Track outstanding issues/queries and ensure that they are resolved satisfactorily within targeted time periods
Manage delivery of HR services according to agreed budget
Provide timely information to support core HR processes.
HR Services Management:
Ensure necessary support structures (systems and processes) are in place to carry out and deliver quality HR services
Monitor process flows for quality and efficiency, and identify areas for process improvement
Manage third party service vendors ensuring they meet agreed service levels and delivery within agreed cost, quality and time requirements.
Focus on customer service and satisfaction when addressing queries and requests from all stakeholders and employees
Keep abreast with latest HR practices and ensuring that these practices can be incorporated into the delivery model
Actively contribute to HR initiatives and projects by providing support to the overall HR function in continuous improvement initiatives.
HR Information System (Records Management and Time & Attendance):
Support use of HR Information System including inputting data onto the system, generating relevant reports, attending to queries, liaising with payroll to resolve queries etc
Independently process time and attendance data and resolve data discrepancies for payroll processing
Ensure the accuracy and integrity of the automated time and attendance reports for payroll processing
Review and verify employment records of new and current employees to ensure accurate determination and documentation of staff data in the system
Respond to inquiries from managers, employees, and other stakeholders on a variety of Human Resources questions, referring more complex questions to the appropriate resource.
Database Administration:
Coordinate printing and issuing of staff IDs
Coordinate and ensure enrolment of new employees in HRIS
HR Analysis & Reporting:
Prepare monthly HR reports with a detailed analysis to assist in management decisions
Support with HR metrics and analytics to support internal and business focused HR reporting.
Requirements
At least a Bachelor’s Degree in Human Resource Management/ Business Management or an equivalent
Postgraduate qualification in HR/ CHRP or an equivalent
At least 3 years relevant working experience
IHRM Membership
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