PURPOSE:
To coordinate and support the delivery of effective learning and development programs and initiatives.
PRIMARY RESPONSIBILITIES:
With guidance from the Group Learning and Development Manager:
Maintain the annual learning calendar;
Provide support for all learning activities including assisting in webinars, sharing recordings, invitation to trainings, sending reminders on upcoming trainings and monitoring attendance on the HRMIS;
Track required learning interventions and source learning programs/interventions to address identified needs from performance management process;
In coordination with the human resource partners, plan for induction sessions for all new joiners;
Coordinate and follow-up on payment of external vendors;
Coordinate and manage allocation of learning materials and training venues;
Administering training program evaluation assessments;
Develop and monitor service level agreements with external and internal stakeholders;
Provide reports on key Learning & Development metrics according to an agreed schedule;
Support on-boarding and off-boarding process and issuance of licenses on learning management platforms;
Coordinate talent management and succession planning initiatives; and
Any other duties as may be assigned from time to time.
Academic and Professional Requirements
Education
Bachelor’s Degree Bachelor’s degree in a HR or a Business Related field
Professional Qualifications
Progress towards attaining CHRP or Higher Diploma in HR
Computer literate
MS Office and other day to day computer software applications
Experience
Experience in training, learning and development or learning platforms Minimum 1 year
Knowledge and experience in content delivery methods Minimum 1 year
Knowledge in insurance
Technical Skills Requirements
Communication and presentation skills
Customer Service
Budgeting and reconciliation
Data Analytics
Planning and Organizing meetings
Business Management
Knowledge of digital learning Solutions
Knowledge in adult learning Methodologies
Knowledge of Instructional design Techniques
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