Job Summary
As the Human Resources Manager you will play a pivotal role in the effective management of the company’s human resources operations in the countries that you manage. You will be responsible for overseeing various HR functions, including recruitment, employee relations, performance management, compliance, and policy development. Your mission is to create and maintain a positive and productive work environment while ensuring HR policies and practices align with legal requirements and organizational goals. Assist the Head of Unit to build, challenge and motivate employees to deliver a complete human resources capability that can scale as the company grows
Competency Profile
Talent Acquisition
Ensure that requests for hiring are escalated to the SVP of Human Resources for approval prior to ensuring alignment with financial budgets.
Lead the recruitment process, including job posting, candidate sourcing, interviewing, and selection for grades A, B and C
Collaborate with hiring managers to understand staffing needs and ensure timely and effective hiring.
Creation of offer letters in accordance with salary grades
Employee Relations
Address and resolve employee concerns, conflicts, and grievances in a fair and timely manner.
Promote a positive and inclusive work culture through effective communication and conflict resolution
Performance Management
Manage the performance management process, including assistance with setting of performance goals, conducting evaluations, and providing feedback and coaching to employees.
Ensure performance management practices align with organizational objectives.
Assess candidates (entry, middle & senior level management) to determine their capabilities and optimize person to job compatibility
Compliance and policies
Stay informed about employment laws and regulations to ensure company compliance.
Communicate HR policies and procedures to employees.
Participate in and supports all internal/external recruitment audits within the business as necessary
Training and Development
Together with the Head of Learning and Development – Identify training needs and collaborate with departments and line managers alike to ensure that on-going training initiatives are being done.
Encourage continuous learning and professional development among employees.
Employee Benefits And Payroll
Oversee employee benefits programs, including health insurance, retirement plans, and other perks.
Assist employees with benefit-related inquiries and issues.
Ensure that payroll is completed timeously on payspace
Data Analytics and Reporting
Maintain accurate HR records and utilize HRIS systems to generate reports for analysis and decision-making.
Provide regular HR metrics and insights to senior management.
Safety and Wellness
Promote workplace safety and wellness initiatives.
Coordinate with relevant parties to address workplace health and safety concerns.
Onboarding / Offboarding
Oversee the onboarding process for new hires, ensuring a smooth transition into the organization.
Manage the offboarding process, including exit interviews and knowledge transfer.
Ensure that the handbook is 100% up to date
Ensure exit interviews are completed
Take data from exit interviews for discussion with SVP Human Resources
Technical Requirements
Proven experience overseeing people management at management level or other mid-managerial position within similar or a related industry
Strong understanding of recruitment strategy, service management and performance management principles
Familiarity with diverse business functions such as training, business development, communications management, employee experience, is an advantage
Knowledge & Skills Required
Ability to define the long term business strategy while also addressing the hands-on tactical needs of the business at all levels
Proactive, ethical, high energy, hands-on manager with great interpersonal skills to function across all levels of the organization as well as with external entities
Thoughtful and demonstrates good judgment and strong decision-making based on accurate and timely analysis
Strong organizational and project management skills; attention to detail
Proven business management experience in an unstructured and fast-paced environment
Proven experience building strong business partnerships and executive presence; able to establish credibility and support with other stakeholders
Outstanding time management skills
Results-oriented approach to work; willingness to do whatever it takes to help the team
Ability to identify and implement efficiencies and process improvements
Able to deliver highest standards of customer service
Strong problem solving and creative skills
Understand the extended enterprise and have an appreciation for value creation based on understanding of overall vision for the business
Skill And Experience Required
Minimum of first degree in a related field. A Master’s degree is desired
5+ years of experience with up to 3 years in a human management position
Exposure to global/international organizations will be an added advantage
Experience in developing HR strategies and implementing employee relations activities
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