Primary Duties & responsibilities:
Talent Acquisition: Work collaboratively with the technology leadership to determine the staffing requirements needed to achieve our strategic objectives related to technology. Develop and implement various recruitment strategies for the efficient and timely hiring and placement of employees. Provide guidance to the hiring managers on job reviews and lead development of job descriptions for new or revised positions. Manage the end to end recruitment process for technical roles including interview scheduling for the Line Managers and Hiring team members, salary negotiation for successful candidates, background checks and contracting for the selected candidates.
Talent Management & Retention: Support the technology leadership in determining training needs for their team members, discussing those needs with the people leadership for incorporation into the annual learning and development agenda. Coach the leadership & management teams on our performance management and career development processes to ensure best practices are followed. Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
Stakeholder Management: Establish and maintain good working relationships with the tech leadership and employees. Leverage on the relationships to push the people’s agenda within the function and ensure the people’s needs are met.
Business Advisory: Provide guidance and input on the Product & Engineering department organization design, restructures, workforce planning and succession planning. Analyze trends and metrics in partnership with the leadership team to develop solutions, programs and policies.
Culture: Direct and support initiatives to drive a positive remote work environment; promote team collaboration and engage teams to identify improved ways of working. Guide the tech leaders on ways to promote open communication, innovation and facilitating meaningful engagement within the team.
Onboarding and Offboarding: Ensure smooth onboarding of new Product & Engineering team members to ensure that they become productive contributors with an appreciation for the Kyosk culture and values. Facilitate exit interviews and other aspects of smooth offboarding.
Reporting: Prepare and present monthly workforce reports as required and analyze the data to develop action plans with leaders to address key issues arising from these reports. Design, coordinate and provide relevant statistical information, data and reports on recruitment activities, gender analysis, and other applicable recruitment and people metrics.
Supplier Management: Support the selection of one or more placement agencies to complement the recruitment process should the need arise. Act as the Account Manager for these agencies overseeing the communication between them and the tech leadership. Oversee the contracting, SLA signing and billing with the agencies factoring in the business and technological needs and interests.
Internships: Oversee and govern the people aspects related to establishing and growing an internship program that assists Kyosk in identifying brilliant new talent that can be nurtured and grown into productive engineering or product contributors.
General HR Administration: Work closely with the People and Finance functions to ensure smooth processes around payroll, salary reviews, promotions, disciplinary actions and other staff-related matters for the Product & Engineering department.
Qualifications
A minimum of 7 years general HR experience with a minimum of 2 years as an HR Business Partner to a technology department strongly preferred.
Degree or Diploma in Human Resources Management;
HR Generalist background is preferred;
Thorough understanding of technology, technical roles and technical skills;
Experience recruiting technical talent for a fast growing software engineering department or company, supporting the end-to-end recruitment cycle and talent pool management;
Ability to conduct different types of interviews (structured, competency-based, stress etc), and hands on experience with various selection processes (video interviewing, phone interviewing, reference check etc);
Hands on experience with recruiting softwares, HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS) as well as Human Resource Information Systems (HRIS) or Human Resource Management Systems (HRMS);
Ability to engage with new people from diverse backgrounds and form meaningful relationships which have a long-lasting impact on our talent pool.
Demonstrated experience finding innovative and creative solutions to create networks, build relationships and find prospective candidates;
Have a knack for turning the hiring process into a positive and professional experience for everyone applying to be part of Kyosk
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