Housekeeping Supervisor

Summary Of Responsibilities
Reporting to the Executive housekeeper, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Lead and supervise the day-to-day operation of the department to ensure service standards are followed
Handle Guest concerns and react quickly, logging and notifying the proper areas
Actively participate in daily briefing, daily warm up and department meetings
Ensure Room Attendants are informed daily about priorities in their section
Follow departmental policies and procedures
Report necessary maintenance items
Follow all safety and sanitation policies
Other duties as assigned
Primary Location
Kenya-Nairobi-Fairmont The Norfolk
Employee Status
Regular 
Job Level
Management / Supervisory
Schedule
Full-time
Shift
Rotating / Shift Work
Travel
No
Closing Date
 
Mar.2017, 3:59:00 PM
Qualifications
Proficient in English (verbal & written) essential
High school diploma or equivalent preferred
Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
Proven training skills
Experience with Hotel Property Management System, Micros-Fidelio desirable
Proactive with a meticulous eye for detail
Strong organizational, supervisory and communication skills
Able to convey information and ideas clearly
Ability to evaluate and select among alternative courses of action quickly and accurately
Work well in stressful, high-pressure situations
Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Occasional lifting and carrying up to 30 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Must be eligible to work in Kenya
 
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