Job Description
Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
Conduct room and public area inspection
Record room status in allocated section accurately
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Ensure employees are informed daily about priorities to personalize service
Report unusual behavior/activities on floors to Assistant Housekeeping Manager
Comply with hotel’s health, safety and hygiene policies
Qualifications
Work experience as a Housekeeping Supervisor or similar role
Diploma in Hotel Management or related field
Warm and caring personality; previous experience in the same leadership role is an asset
Prior experience working with Opera or a related system
Ability to anticipate and focus attention on guest needs, being professional and welcoming
Excellent organizational skills and time management
Strong interpersonal and problem-solving abilities and the ability to lead by example
Apply via :
jobs.smartrecruiters.com
