Housekeeping Supervisor

Job purpose
Manage the operations of the housekeeping department in a manner that ensures consistent customer satisfaction and efficient services
Indicators of Good Performance on the job
Housekeeping Standards achieved
Hygiene and safety standards achieved
Breakages/losses kept within budget
Staff effectively supervised, trained and developed
Guest complaints kept within set limits
Duties of the Housekeeping Supervisor:
Develop and implement SOPs for the housekeeping section aimed at ensuring consistent and quality service
Obtain on a daily basis a list from front office on the day’s check- ins, priorities, and check outs in preparation of work assignments.
Prepare work assignment for housekeeping, ensuring adequate supply of labour, and inspect completed work for compliance with standard operating procedures.
Ensure adequate supply of clean linen, cleaning material and supplies at all times.
Ensure all rooms and public areas are serviced and cleaned daily.
Ensure guest laundry is laundered and billed accordingly.
Recommend to the Front Office Supervisor areas which need attention, with respect to room décor.
Undertake regular stock takes and ensure adequate availability of housekeeping inventory.
Order replacement of faded linen/ non-functional room equipment and appliances
Ensure housekeeping staff are adequately trained in customer service to enable them to anticipate client needs and facilitate appropriate level of interaction with guests.
Establish standards for personnel performance and customer service for housekeeping staff in line with Chester House overall goal and monitor to ensure compliance
Continuously review work procedures and operational problems in order to determine ways to improve on work performance, service delivery and hygiene aspects.
Prepare periodic management reports as required for efficiency and performance monitoring.
Qualifications for the Housekeeping Supervisor Jobs:
Minimum of 5 years experience in a senior position.
Training in customer serviceExperience in implementing housekeeping policies and procedures.
Competencies
Expertise in housekeeping
Customer Service Skills
Work planning and organization skills
Excellent communication skills.
People and performance management skills.
Report writing skills.
Training and coaching skills