Job Description
Lead and supervise the day-to-day operation of the department to ensure service standards are observed.
Handle guest concerns and respond quickly, logging and notifying the areas of focus.
Ensure Room Attendants are informed daily about priorities in their section
Work closely with the maintenance team to report necessary repairs and renewals.
Ensure a clean and safe working environment, and actively participate in health and safety initiatives.
Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team.
Qualifications
Bachelors Degree in Hotel Management or Diploma in Housekeeping
At least two (2) years of relevant experience in a similar capacity preferable in a reputable luxurious international hotel
Good working knowledge of Opera & Microsoft Suite i.e. MS Excel, Word, & PowerPoint.
Ability to take on a physically demanding job
A commitment to delivering high levels of guest service and cleanliness
Strong interpersonal and problem-solving abilities
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively and collaboratively as part of a team
Additional Information
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
Working with a hotel rich in history and known for exemplary services while growing your career
Work and learn in a magical luxury property
Apply via :
jobs.smartrecruiters.com
