Summary
Responsible for coordinating back-end operations, communicate to relevant department on job orders, and attends to guest requests. He/she will coordinate the daily housekeeping operation and collaboration with Front Office and Guest Relation Teams. Additionally, they will handle management of the housekeeping general store and perform general office administration, purchasing, scheduling and supervisory duties.
Other key responsibilities will include and not limited to:
Verifies room status, report room discrepancies, prioritize and update status of check out rooms.
Ensures that assigned team members have reported to work and coordinate all necessary breaks.
Prepares and distributes assignment sheets to assigned staff and review priorities.
Assigns designated work sections to the Housekeeping Team Leaders, Room Attendants’, Public Area Attendants, and Linen Runners / Housepersons.
Maintains and assigns work orders through the hotel’s work order tracking system.
Maintains inventory stock of linen, chemicals, guest supplies etc. to ensure adequate supplies.
Maintains employee attendance records and communicate tardiness or call outs to the Executive Housekeeper.
Ensures proper staffing levels are correct for current day and next day operations.
Provides relief to the Housekeeping Team Leader in their absence or when instructed by the Executive Housekeeper.
Ensures guest laundry and dry-cleaning orders are attended to promptly.
Notifies Team leader promptly of any special guestroom or suite issues including reporting any maintenance needs.
Coordinating with vendors to arrange for equipment repair or replacement when needed.
Reviews out-of-order rooms daily.
Runs daily reports.
Receives and record all lost and found articles found in the hotel.
Maintains the lost and found record book and lost and found tags.
Maintains and arrange the lost and found store.
Acts as a liaison in the hotel between Housekeeping, Front Office and all other departments.
Coordinating with other departments (front office, laundry, engineering, and F&B) to ensure that cleaning tasks are completed efficiently and effectively.
Prepares daily, weekly and monthly reports.
Ensures compliance with safety and sanitation policies in all areas.
Receives, records, and relays messages accurately, completely, and legibly.
Records every telephone call in a logbook or database noting the action taken, who is responsible and the call recipient.
Takes key inventory to ensure all section keys and master keys are accounted for.
Performs other related duties as assigned from time to time.
Qualifications
Certificate In Housekeeping and Laundry techniques from a recognized institution or its equivalent
At least 3 years’ experience working in a reputable hospitality organization in a similar role
Strong analytical, interpersonal and problem-solving skills
Leadership skills to guide and mentor other team members
Ability to deal efficiently with complaints exhibiting a solid customer service approach
The ability to remain positive and focused in a fast-paced environment
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