About the Client:
Our client is a 24hours Hotel located off Thika Road offering a range of services and is seeking a vibrant and pro-active Hotel Supervisor responsible for providing overall leadership as well as managerial services so as to ensure optimal efficiency of hotel operations.
Summary of Duties and Responsibilities
Fully responsible for all aspects of running the hotel, working with department heads, suppliers and stakeholders
Will assist in staffing, hiring, scheduling of staff in all departments etc
Ensure the hotel premises are in operative condition having met all safety regulations, health, legal and licensing requirements
Conduct regular operations team meetings to discuss Hotel matters, sales targets, guest experience feedback, restaurant feedback and any staff issues
Work with the purchasing officer to establish a vendor’s database which includes vendor details, pre-qualification criteria, comparative price lists, contracts and periodic assessment evaluations
Oversee all hotel projects and Liase with contractors for their timely completion
]Oversee preparation of required financial reports, budgets and revenue forecasts.
]Responsible for new business initiatives.
]Oversee financial planning and analysis
Monitor and motivate staff with constructive communication in a positive work environment and a shared vision of targets and career progression
Being attentive to guests’ needs and wishes, taking opportunities to optimize the guest experience.
Address complaints with a personal touch to restore customer satisfaction.
Meeting and greeting guests with a warm welcome
Manage the hotel’s online presence and generate an online buzz through special offers and promotions.
Invest effort in employee engagement and retention.
Prepare various Hotel Management Reports for the Director.
Any other duties that may be assigned from time to time.
Key Qualifications
Degree or Diploma in Business Management or any other related field.
Minimum 3 years of relevant work experience.
MS Office Suite proficiency in use
Competencies and Skills
Excellent revenue management skills.
Exceptional communication and interpersonal skills
Excellent relationship management skills.
Ability to work well under pressure and under minimum supervision.
High conflict resolution skills.
High Integrity.
Interested applicants should send their detailed CVs and cover letters quoting the job title (HOTEL SUPERVISOR) as subject to reach us not later than 22nd September 2023 to careers@italgloballtd.com. Only the shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis.
Apply via :
careers@italgloballtd.com
