Little kitchen help is looking for an experienced Hotel Resident manager. You will have a proven history of experience as a Hotel General Manager, managing hotels with 100 bedrooms or more, with the ability to develop sales, maximize revenue and occupancy and drive the F&B offering.
Would suit a candidate with strong customer relations skills and knowledge of F&B operations and Front of House areas
Exceptional leadership qualities and a passion for great service to the customer
Ensure an exceptional and consistent level of customer satisfaction
Develop close professional working relationships with customers and a clear understanding of their needs
Analyze customer feedback, ensure customer satisfaction targets are met or exceeded, guest issues are resolved effectively, and continual improvement is implemented Team
Provide inspirational, motivational, and visible leadership to all team members
Establish a culture of continual improvement, empowerment and trust combined with performance management, professional development and support and coaching for colleagues to create a high level of employee engagement
Create an environment that fosters teamwork, where people feel valued and appreciated and are rewarded and recognized for their efforts
Identify and implement measures for resources to be shared between venues to maximize efficiencies
Implement best HR practices and encourage innovation and new ideas
Ensure all team members receive training to conduct their job to the highest standard and are supported in terms of self-development
Responsible for HR leadership of direct reports and their teams (recruitment and selection, performance reviews, training and development, disciplinary issues)
Apply via :
www.linkedin.com
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