Our Client, a group of lodges and resorts seeks to recruit a Results Oriented individual in the Capacity of Hotel/Operations Manager for one of their boutique hotel in Zanzibar.
Job Summary:
This position is responsible for managing the daily hotel operations to achieve profitability and to ensure superior guest service and product quality.
Responsibilities:
Oversee all aspects of the hotel operations including food and beverage, budget and forecast management, rooms, housekeeping and maintenance.
Provide exceptional customer service to all guests, making their stay as comfortable and satisfying as possible while achieving team and Brand goals.
Ensure the hotel’s daily and monthly reports are accurately compiled and processed within the agreed time frame.
Maintain all the hotel equipment and records and ensure compliance to all standards.
Communicate new procedures to all the departments in a timely manner, ensuring they have been understood when instructed by Management.
Understand and strictly adhere to the Hotel’s Employee rules and regulations.
Develop and recommend the budget, labor cost plans and objectives for the hotel.
Coach, train and counsel employees to reflect the Hotel’s Service Standards and Procedures.
Ensure all operations and cash handling are done as per the Hotel’s policies and procedures.
Maintain information on rates, specials, packages, programs while ensuring all staff are trained in all areas.
Qualifications:
Relevant academic certification from a known Hospitality Institution, e.g Kenya Utalii College.
Mature Individual with over 8 years’ experience in the hotel operations (F&B or Rooms Division), 3 years being in a senior management position
Excellent knowledge of eZee System.
Well-organized, detail-oriented and able to multi-task.
Must demonstrate effective problem solving/ decision-making abilities.
Must have excellent verbal and written English communication skills.
Skilled in creating analysing and understanding reports.
We encourage male applicants to submit their profiles.
