Job brief
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
REQUREMENTS
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software.
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
Interested and qualified candidates should forward their CV to: jobs@stedmakgroupofhotels.co.ke using the position as subject of email.
Apply via :
jobs@stedmakgroupofhotels.co.ke
