Description
Do you have an appetite to deliver first class service and are passionate about all things Food & Beverage? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!
Our Food & Beverage Service Team are the final piece of the puzzle, they are sophisticated hosts with an instinctive ability to anticipate guests’ needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond creating memorable moments for our guests.
As Hostess, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
Interested then why not say Yes I Can! as we are looking for passionate people just like you!
Key Responsibilities of the Hostess:
Provides efficient, prompt and courteous service by receiving, seating and presenting guests with the menu
Having a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly
Promoting additional sales by taking opportunities to upsell, in a manner that is professional and courteous
Addressing all regular guest by name with an appropriate title and maintain record of their Likes & Dislikes in the prescribed format
Know all tables by numbers and seats, in order to seat the guest on the designated table and assist restaurant team in service when requested by the Restaurant Supervisor
Checks with the Restaurant Manager concerning setups and last minute changes
Ensuring the restaurant reservations list is updated at all the times and tables are being reserved accordingly
Ensuring that the cover sheet(s) is maintained and filed daily
Ensuring that the feedback forms are all filled with all details
Check with guests for their satisfaction and get feedback from guests
Assists customers in locating specific items
Keeps hostess area neat and stocked with necessary supplies
Knowledge of merchandise location or seating charts
Skill in communications with public
Farewells guests at departure
Daily closing procedure is followed as per the set guidelines
Maintains high confidentiality in regards to guest privacy
Notifies the Restaurant Manager/supervisor regarding lost and found objects immediately
Reports all potential and real hazards appropriately
Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct
Stays updated with activities in the hotel by reviewing the communication log book for each shift and updates log book for next shift
Assists the Restaurant when requested
Accepts flexible work schedule necessary for uninterrupted service to hotel guests
Continuously seeks to endeavour professionalism in own job function
Maintain Anniversary/Birthday list for all the guest, informing the Restaurant Manager on the said date
Maintain a data base for all guests
Attends scheduled outlet briefing and regular training sessions
Helps out in other areas when needed by the management
Carries out any other duty that may be assigned by the management
Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels
Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
Builds and maintains effective working relationships whilst promoting the company culture and values.
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required
Requirements of the Host/Cashier:
Experience in food & beverage service beneficial but not essential
Handson approach with a cando work style
Commitment to delivering exceptional guest service with a passion for the hospitality industry
Ability to find creative solutions taking ownership for duties and tasks assigned
Personal integrity, with the ability to work in an environment that demands excellence
Experience of working with IT systems on various platforms
Strong communication skills
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