Job Description
We are seeking a friendly and professional Hostess to join our team in Nairobi, Kenya. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.
Greet and welcome guests in a warm and professional manner
Manage reservations and seating arrangements efficiently
Escort guests to their tables and provide menus
Maintain an organized and clean reception area
Coordinate with wait staff to ensure smooth service flow
Handle customer inquiries and special requests promptly
Assist in maintaining the overall appearance and cleanliness of the restaurant
Manage waiting lists during peak hours
Communicate effectively with kitchen and bar staff
Promote special offers or menu items as directed by management
Handle cash and credit card transactions when required
Assist with coat check services if applicable
Qualifications
High school diploma or equivalent
Minimum of 2 years’ experience in a similar role within the hospitality industry
Fluency in English; knowledge of Swahili or other local languages is a plus
Strong communication and interpersonal skills
Excellent customer service orientation
Basic knowledge of restaurant operations and dining etiquette
Ability to work in a fast-paced environment
Proficiency in handling reservations systems and point-of-sale software
Well-groomed appearance and a positive attitude
Flexibility to work various shifts, including evenings, weekends, and holidays
Physical stamina to stand for extended periods
Strong multitasking and organizational skills
Ability to remain calm and professional under pressure
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