Responsibilities:
Supervising various teams i.e housekeeping, landscaping, and catering teams.
Ensuring the houses and furniture are well maintained.
Oversee the maintenance and running of the clubhouse.
Managing budgets and ensuring cost-effectiveness.
Liaise with the marketing team to get bookings for the available bed nights.
Process reservations from the sales and travel agents.
Respond to all issues and queries with prompt attention.
Process reservations via email, phone calls or text for Pazuri at Vipingo and plan accordingly with housekeeping and catering.
Know the selling status, rates, and benefits of all packages plans.
Create and maintain reservation records by date of arrival.
Process advance deposits on reservations.
Track future room availabilities on the basis of reservations.
Coming up with initiatives to improve the performance of our OTA’s and ensure client give us reviews.
Ensure clients have a great experience and attend to any issues raised promptly.
Purchase and reconcile all items needed for catering and housekeeping.
Share a weekly report on number of reservations and status of the houses.
Requirements:
Have a diploma or degree in hospitality management.
Strong organizational and time management skills ability to adhere to deadlines, multi-task and be able to prioritize.
Entrepreneurial spirit with demonstrated creativity & innovation in business.
Ability to learn quickly and manage workload in a demanding environment.
Experience with Microsoft Office (Word, Excel, PowerPoint).
Outstanding communication skills with a strong attention to detail.
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