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The Health Records and Information Officer will be responsible for providing quality services to Tibu Health to achieve the highest level of client experience and financial performance goals of the organization
Roles and Responsibilities
Implementing health records and information policies and guidelines
Providing advice on disclosure, confidentiality, security and exchange of health records and information
Analyzing medical records data and disseminating health information
Carrying out health records and information system review
Capturing data from service points and preparing medical records and reports
Maintaining diagnostic indices
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
Sharing of health information with other stakeholders, analysing data, compiling bio data, preparing medical records and reports
Tracking customer experiences across online and offline channels.
Collaborating with other teams to enhance customer services and brand awareness.
Aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities.
Analysing customer feedback on product ranges and new releases, as well as preparing reports.
Release information to persons and agencies according to regulations.
Analysing trends and communicating this to management
Skills:
Expert-level written and verbal communication skills.
Attention to Detail.
Ability to work with minimal supervision.
Empathy
Quick to learn.
Great organizational and time management abilities.
Requirements
Minimum of 2 years’ relevant experience as a HRIO
Diploma / Certificate in Medical Health Records
Added experience as a customer experience officer, or a similar customer support role.
Computer Savvy Skills: Proficient in Microsoft Office suite (Word, Excel, and PowerPoint).
Internet savvy skills.
Solid knowledge of online customer engagement platforms and channels.
Extensive experience in gathering and interpreting customer experience information
Apply via :
people.bento.africa
