Key roles and responsibilities
Leadership and strategy
Formulate and execute underwriting and enrollment strategies, policies, and guidelines aligned with the company’s vision, mission, and values.
Contribute to the development and execution of the company’s strategic and operational plans and engage in cross-functional projects and initiatives.
Risk and compliance management
Identify, assess, and manage operational risks, ensure robust controls are in place and escalate significant risks to the Risk Management Committee.
Ensure compliance with risk policies, incident management, privacy, information security requirements, and relevant Kenyan regulations.
Ensure underwriting and enrollment processes comply with regulatory and ethical standards as well as maintain optimal risk exposure and profitability.
Performance monitoring and quality assurance
Oversee service quality through rigorous quality assurance measures to ensure compliance with quality and regulatory standards.
Track and assess underwriting and enrollment performance with key metrics, produce management reports, and take corrective actions as needed.
Collaboration and stakeholder management
Build and sustain effective relationships with external customers, partners, and vendors and ensure underwriting and enrollment service standards are met or exceeded.
Coordinate with other departments in the company and across the wider global operating model for IPMI servicing.
Manage outsourcing for underwriting and enrollment, ensuring effective service delivery by company entities or third-party providers per service agreements.
Operational resilience and continuous improvement
Maintain operational resilience and business continuity in the claims process to ensure service continuity and minimize negative customer impact during disruptions.
Identify and apply continuous improvement opportunities in underwriting and enrollment by leveraging industry best practices and emerging trends.
Technical guidance and support
Provide technical and operational guidance to the Underwriting and Enrollment team, and support Sales, Marketing, Claims, and Finance on related matters.
Manage complex underwriting cases and collaborate with sales, governance, and pricing teams for fair resolution.
Academic/Professional qualifications and Experience:
A bachelor’s degree in Business, Medicine, Finance, Actuarial Science or a related field from a reputable and accredited institution of higher learning.
Professional qualification or certification in underwriting, insurance or risk management is an added advantage.
A minimum of five (5) years experience in underwriting and enrolment, ideally in international private medical insurance or equivalent such as domestic private medical insurance or life insurance businesses.
Proven expertise in creating and executing underwriting and enrollment strategies, policies, and procedures while ensuring compliance with regulatory and ethical standards.
In-depth knowledge of the private medical insurance market in Kenya, including current trends and industry challenges.
Excellent problem-solving and decision-making abilities, with a strong capacity to analyze service issues and make timely and sound decisions.
Good communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels to achieve successful outcomes.
go to method of application »
If you are interested in this exciting opportunity, Please send your application for your consideration to this email: hrservices@kpmg.co.ke quoting ‘Head of Underwriting and Enrolment’ by 4 October 2024.
Apply via :
hrservices@kpmg.co.ke
