The Head of Service Branch EA leads and directs all operational aspects including customer service, human resources within the branch, administration and sales covering service execution (field service), service projects & execution thereof, equipment service sales and solutions service sales (including spare parts sales & repairs). S/he will develop forecasts, financial objectives and business strategies within their location/region and relating to the Service BA.
S/he will lead and manage human resources by example to bring out the best of branch’s personnel and will be providing training, coaching, development and motivation. S/he will locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
The Head of Service Branch EA will share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs. S/he will adhere to high ethical standards, and comply with all regulations/applicable laws and corporate governance.
Responsibilities for the Head of Services Job
Network to improve the presence and reputation of our client and its value proposition covering all business areas;
Align efforts of Service, Equipment and Solution Sales to maximize sales;
Address customer and employee satisfaction issues promptly;
Grow Service execution (field service), Service Projects, Equipment Service sales and Solutions Service sales (including spare parts sales & repairs);
Ensuring customer satisfaction through high quality service levels and execution;
Develop Strategy plan/s & execute for development in area of responsibility; and
Track and realize budgets, consisting of: turn-over, margins, overheads, contribution and Ebit.
Ensuring that all quotations are done as per client’s standards and as per agreed margins;
Ensuring that all procurement is done in accordance with the ERP system requirements;
Ensuring that all job files are maintained as per client’s standards;
Ensuring that all WIP is kept up to date and as per client’s standards;
Ensuring that all invoicing is done in accordance with ERP system and on time;
Ensuring that all payments (debtors and creditors) are collected / made in accordance with agreed payment terms;
Ensuring that all aspects of human resource management is implemented and managed – leave, sick leave, social welfare, office facilities, employment contracts, etc;
Ensure that all local banking, leases, expense sheets, etc. are maintained and managed;
Ensuring that all overheads are managed and documented as per client’s standards;
Develop and maintain branch facilities to support service business;HSE implementation and enforcement;
Ensure that technicians receive adequate training and expose to Group know how; and
Plan & compile budgets & forecasts for branch related to Service, Service Projects and overheads.
Qualifications for the Head of Services Job
The successful candidate will be a seasoned professional with a minimum work experience of 5 years within our Industry and also within a Service Industry (A must);
S/he must have a strong commercial and financial acumen as well as knowledge of the location/region market; and Academic qualification in Business Management or relevant field.
