Job Details
Airtel Kenya Networks seeks to recruit a Head of Revenue Assurance, the role will be responsible for full compliance to Group driven control environment and risk framework with all revenue related risks and exposures timely addressed, the mitigation of all fraud losses by implementing key controls to identify the leakages at Airtel Kenya. It also includes analysis , creation and improvemetn of end-to-end assurance of revenue stream, provisioning, network, billing & charging nodes within a controlled environment of Airtel Kenya. This role reports to the Finance Director.
Key responsibilities of the role include and are not limited to:
Compliance to Revenue Assurance, Fraud Control and Airtel Money Risk Framework
Ensure full compliance to Revenue Assurance, Fraud Management and Airtel Money, Self-Validation Control Checklist (SVCCL) at all times as per frequency defined.
Strengthen the control environment to proactively identify revenue leakage and fraud exposure in RAFM & AM.
Meet and exceed current Key Result Areas (KRA) and Key Performance Indicators Systems (KPI) to measure efficiency
Review key RAFM KPIs / trend for possible revenue leakage identification,
Business Partnering
Support business on revenue maximization.
Facilitate closure / escalation of day to day critical Operational tasks defined
Tools and Application
Ensure effective and efficient Revenue Assurance & Fraud Management Tools and Applications implementation as per group plan.
Automate maximum number of controls for effective closure of observations which are beyond RAFM tools.
Provide necessary and timely inputs for Tools and Applications up-gradation as per business needs/ changes
Audit & Closure of Issues
Ensure all audit points are driven to closure in a timely manner with all observations impacting revenue acted on
Cross-functional engagement to close open observations on periodic basis
Ensure the OPCO meet minimum standards for better IA scores
Training and Support
Ensure the team has right capabilities, do skill enhancement at Airtel Kenya for Revenue Assurance and Fraud Management.
Training to ensure maturity of the team members in the roles they perform
RAFM Reporting
Management reporting of Key KPIs on RA and reporting of all incidents in the Monthly Issue List (MIL) and sharing with Group Revenue Assurance Team on monthly basis as per the agreed timelines.
Driving key Group Projects as part of revenue maximization initiatives.
Qualifications:
University Degree in business or related field;
Functional knowledge of standard GSM Network& Mobile Banking
Data analysis, data modelling and statistical skills.
ACL/SQL knowledge
Desired Competencies and behaviour
7+ years Revenue Assurance or IT experience with 3+ years financial, operational, and information technology experience with a telecommunications service provider, preferably in a GSM environment
Experience and exposure to telecommunications products, services, rates, tariffs, regulations, service level agreements, and interconnection agreements and contracts preferably come from a Big 5 telecommunications
Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations
Able to handle, prioritize, multiple projects simultaneously
People and Strategic Management.
