Head of Retail

Job description
This role is responsible for the creation & management of a profitable chain of Airtel stores. This role will ensure compliance with national strategies, while delivering a strong local competitive edge
Primary Job Duties:
Strategic Roll outs :
Identify & obtain best possible store locations & franchisee partners
Oversee the vendor eco-system from contracting to performance reviews
Own delivery of an agreed roll out plan as per agreed quality standards
Ensure plan for closure of current ARC during conversion
Store Operations & Audit / Compliance :
CAPEX Management for Airtel Franchise shops
Management of all vendor & partner relationships
Management of franchisee relationship
Maximize efficiency of store support processes to ensure error free shop operations
Ensuring total compliance with all defined processes & systems
Identification of issues & areas of improvement based on on-going analysis of KPIs
Manage issues with local authorities, if any
Profitability :
Manage overall financial performance of the store through delivery of agreed revenue & cost targets
Ensure profitability of each store & devise strategies for non-performing stores
Devise marketing programs
Competitive benchmarking for improvement of productivity
People Development / Team Management :
Create a high performing Own Retail team
Oversee the process for procuring outsourced store staff
Ensure deployment of national training initiatives; supplement through local inputs
Customer Experience :
Responsibility for delivery of agreed CSMM targets
Identify areas of improvement & ensure implementation of programs