Description
At CloudFactory, we believe that talent is equally distributed, but opportunity is not. That is why as the Workforce Recruitment team, we need to develop the muscle to expand our hiring reach within Nepal and Kenya as well as the rest of the developing world. One of the main objectives of our team is to establish CloudFactory as the employer of choice for digital work in the locations where we operate. We will build a strong foundation in place for the future expansion of our workforce into more countries and territories which will give us the ability to tap into a larger and more diverse talent pool to increase our capability to support a wider range of use cases for our clients.
The Recruitment team is accountable for the fulfillment of the demand side of the business by maintaining a Talent Pool of skilled CloudWorkers [in teams] ready to be deployed to WorkStreams. Our responsibility is to attract the best qualified CloudWorkers who excel in 3Cs – competency, character, and community. This will enable them to earn, learn, and serve thus becoming leaders worth following.
Key Responsibilities
As the Head of Workforce Recruitment, you will be responsible for the following:
Lead the team of Recruitment Specialists in workforce locations [currently Nepal, Kenya and Philippines]
Build strategy that drives brand awareness, attract skilled candidates, and establish CloudFactory as the employer of choice for digital work
Establish partnership agreements with local organizations in the region to forge mutually-beneficial MOUs to employ skilled candidates
Establish a robust screening and vetting process to ensure that only the best candidates who excel in 3Cs – competency, character, and community – are selected to be part of CloudFactory’s talent Pool
Partner with local country heads and regional operations teams to ensure our recruitment processes are in accordance with relevant local labor laws and best hiring practices in the region
Partner with the Learning Design and Development team to understand CloudFactory Product offerings and the skills required so we can develop effective target sourcing strategies and ensure that our skills assessments effectively measure the right skill sets
Coordinate with Staffing team stakeholders to ensure there is enough supply of skilled CloudWorkers in the Talent Pool to fulfill current and forecasted staffing needs.
Track CloudWorkers performance for the first 90 days to continually improve on our recruitment strategy to ensure we only attract the best candidates who excel in the 3Cs – Competency, Character, and Community.
Develop plans for geographic expansion to support the larged skilled talent pool, diversification, or hiring for new talents.
Performance Metrics
Time to fill – Time taken from date of demand request to when CloudWorkers start training
CloudWorkers performance for the first 30/60 /90 days of WorkStream placement [Time to meet client expectations, Accuracy, Throughput and Activity data]
CW churn rate for the first 30/60 /90 days of WorkStream placement
Team Lead CSAT
Staffing hours fulfillment
CW (Team and Individual) Conversion rate ( Applicant > Working Pool )
Training Attendance – [% of CWs attending the training vs. requested]
Production Fulfillment – [% of CWs who pass training vs. request]
Applicant NPS
Cost of acquisition per CW
Requirements
Minimum 5 years experience in global recruiting.
Has recruited in large-scale and very fast-paced businesses.
Knowledge of global recruitment laws.
Benefits
Great Mission and Culture
Meaningful Work
Market competitive salary
Quarterly variable compensation
Remote and Home working
Commuter/home office, internet and airtime allowance
Comprehensive medical cover including dental, vision and emergency benefits and an annual Health Spending Account
Group life insurance
Personal development and growth opportunities
Office snacks and lunch
Periodic team building and social events
Apply via :
apply.workable.com
